Terms and conditions

 

INGFIELD FARM CAMPING

 

Terms and Conditions

Responsibility

The person making the booking is responsible for the conduct of all the individuals in their party. Please ensure that you read this document. Failure to read and abide by it, is no excuse for breaching the following terms and conditions. By making a Booking Request you are deemed to have accepted these terms.  

Booking Conditions

We reserve the right to decline or terminate the booking of any customers whose party make up or behaviour may be or come to be a nuisance, danger or annoyance to others. In such instances no refunds will be offered. With this in mind our policy is not to accept large group bookings or bookings made for celebratory parties, unless prior arrangement has been made with the owners of the site. We do not allow stag or hen parties. No unaccompanied parties of teenagers. All guests under the age of 20 must be accompanied by an adult of at least 21 years of age. 

Payment

At the time of booking a deposit, or full payment is required to secure your pitch. The remainder of your balance will be due 2 weeks before arrival. If the balance is not paid 7 days before arrival, then your booking will be cancelled, and your deposit will be lost.

Any bookings made within 2 weeks before arrival will require full payment on booking.

Changes and Cancellations

We appreciate with Covid 19 that there will be occasions where you may have to self isolate, or indeed may have the virus yourself. However we do need as much notice as possible so we may fill these pitches again.

 

Cancellations

Please contact us if you wish to cancel or make any changes to your booking.

Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our charges are set out in the table below.

 

 

 

 

 

 

 

 

 

Changes

 

We will endeavour to accommodate any changes that you wish to make to your holiday once booked.

However bookings will only be transferred to another date, if 7 days (1 weeks) prior notice is given. Any requests for alternative dates, must be booked in by the end of the current season October 1st 2022. Unused bookings are not transferable to the following year and will therefore be lost. If we do change your booking, you will be charged an administration fee of £15 to cover the costs we incur in making the change to you booking.

 

Should circumstances beyond our control force us to cancel your holiday then we will either offer you a full refund of your deposit or payment, or make alternative arrangements for another time. Ingfield Farm Camping cannot be held responsible for poor weather conditions. However if it is deemed too dangerous for camping, we will offer you an alternative date for your stay.

Weekends/Bank Holidays

Bookings made on a bank holiday weekend or on the weekends of our busier months of June, July and August will require a minimum stay of 2 nights. Single night bookings at these times are not accepted. Single night bookings however are accepted Sunday through to Thursday, and at weekends on our quieter months of the year.

Pitches

When making a booking, please provide accurate information regarding the type of unit and the occupants visiting. Pitches can be chosen when making a booking online, but may not always be available, as it is first come first serve and may be booked up. A ‘pitch’ is one unit eg a caravan, tent, motorhome etc and one car (or vehicle), any additional vehicles will occur an additional charge.

There may be occasions where we may need to move your booking to another pitch, so we are unable to guarantee your pitch number. This may be due to weather conditions, water logged pitches or damage to the pitch by previous occupants. In these instances, an alternative pitch will be allocated.

Arrivals and Departures

 

All customers and visitors are required to call in at reception. Pitches are let from 1pm on day of arrival until 11am on the day of departure. For a late departure please enquire with reception. Overstaying departure times, unless prior arrangement has been made will incur an extra charge.

 

Use of your accommodation

 

Only those people listed on the booking can occupy your accommodation and use the facilities. No caravan/motorhome/campervan/trailer tent or any type of tent are to be left unoccupied overnight at any time. Any which are found to be left unoccupied, will be removed from the pitch. Any exceptions eg for emergencies, must be reported to the warden or owners of the site.

 

Visitors 

Visitors are welcome on our site, but must book in at reception and will be charged the visitors rate.

Any visitors wishing to stay the night must inform the reception, and an overnight charge will be made.

Anyone not abiding by these rules will be asked to leave the site.

 

Barrier system

Our park operates a barrier system, therefore customers and visitors must book in at reception to obtain an entry number. The barrier operates using one entry number per car. This number must not be passed on, or used by anyone other than the person it was issued to. Extra cars, and visitors must be issued their own entry numbers.

 

Failure to abide by the rules of the campsite by any person or persons may result is the person/persons having to leave the site.

 

Damages

 

Any person or persons caught damaging any property or goods, belonging to Ingfield Farm Camping including damage to the grass, walls, trees etc will be liable for costs to cover the damage incurred, and may be asked to leave the site. Any damages should be reported to the reception or owners of the site. Ingfield Farm Camping does not accept any responsibility for damage to customer or visitor’s personal property or vehicles.

 

Security

 

Whilst the general public are not allowed on site, and the site is monitored by CCTV, please make sure anything valuable is locked away in your caravan/motorhome, or safely locked away in the boot of your car. We cannot accept responsibility for loss, damage or theft of personal property.

No. of days due to       Cancellation charge

Booking start date

More than 7 days         Loss of deposit or a 1 night 

                                          of the total booking

Less than 7 days           50% of the total booking charge